THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
As a security practice corporations frequently use firewalls and proxy servers within their networks. Occassionally, the use of proxy caching...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
ISSUE DESCRIPTION:
Clicking on an article produces the error "The template for this article was deleted. The article body security can not be...
THIS ARTICLE APPLIES TO:
Knowledgebase version 9.0.1 HotFix 1 (build 9.0.1.82.1).
ISSUE DESCRIPTION:
Articles converted to HTML open twice in the portal. Once in the portal frame and again in separate...
THIS ARTICLE APPLIES TO:
Versions of Knowledgebase prior to 8.3.2
ISSUE DESCRIPTION:
Articles created using custom Style Sheets (CSS) that were originally encoded in a format other than Unicode do not display properly...
THIS ARTICLE APPLIES TO:
Knowledgebase versions prior to 9.0.1 HF2.
ISSUE DESCRIPTION:
When used in a Solution Finder, bullet points are visible within the Admin Panel but do not appear when viewed in a Customer Portal....
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
When using Internet Explorer 7 you may not be able to use the cut and paste features in the Knowledgebase WYSIWYG editor.
ROOT...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
PROCESS:
Several factors determine whether an article will appear in the portal. If you find that an expected article is not appearing, please check the...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
When clicking on the name of a category within Category Management of the KB Admin Control Panel the following error is received:
Server...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.2 (Swedish Language Enabled)
ISSUE DESCRIPTION:
Translation error on the Swedish version of customer portal; it´s the translation of “Latest searches” and “Latest...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
PROCESS:
These steps will allow you to add web file content to articles by referencing files uploaded to the Web File Manager.
Log in to the KB Admin Control...
