Content

about 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 9.0.1 hotfix 4 and earlier ISSUE DESCRIPTION: Behavior Replication 1. Login to Knowledgebase administrative website and click New Article. 2. Fill in all default...

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about 13 years ago

Applies to Knowledgebase all versions About WebFile Manager The Web File manager enables the storage of common, or frequently used images, or files, and provide a reference to them in the Knowledgebase Articles. To access the Web...

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over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Please follow the below mentioned steps to create a hyperlink from one article to another. Log into the KB Admin Control Panel. Click the Content tab....

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over 13 years ago

When the copy feature in article management is utilized, the new article that is created in the destination Knowledgebase (KB) will have a new article ID. There is currently no method to move articles (as opposed to copying...

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over 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 HotFix 4 and later. ISSUE DESCRIPTION: Replication Steps: 1. Log into the Knowledgebase administrative website. 2. Select Portal tab. 3. Select Ad...

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over 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 HF4 ISSUE DESCRIPTION: The formatting or style applied in the article content shows different when viewed in Customer portal. ROOT CAUSE: This is due to an...

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over 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2.21.2 ISSUE DESCRIPTION: Unable to select and print from the Print option in the right pane of the customer facing portal when using Portal Style 1 Steps to...

2 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 9.0.1.82.2 ISSUE DESCRIPTION: When viewing article management all of the articles reflect one author. After examining the articles individually by drilling into the...

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over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase before 9.0.1 Hotfix 3 ISSUE DESCRIPTION: The modified date of the article templates did not change in the user interface even when they were modified...

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over 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 8.0.4 and earlier. PROCESS: The Microsoft Indexing Service is a Microsoft Windows 2000 base service for file systems and Web servers. Formerly known as Index Server, its...

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