THIS ARTICLE APPLIES TO:
Knowledgebase 8.3.2 Hotfix 3
ISSUE DESCRIPTION:
Description: An admin was unable to change the external users password if the password they chose contained an alphabetical string....
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
ISSUE DESCRIPTION:
There are few or no Knowledgebases or articles found in the Knowledgebase or Article Management sections under the Content tab in the KB Admin...
THIS ARTICLE APPLIES TO:
Knowledgebase version 7.0 and later.
ISSUE DESCRIPTION:
Customer Portal response slows when search highlighting is enabled. CPU spiking has also been reported on affected...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
Users receive a "Permission Denied" or "Page Can Not Be Displayed" error message for pages within frames of the Customer...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.x
ISSUE DESCRIPTION:
Searching for an article returns either a blank page or a 404 error. The URL in the window has changed to another Portal hostname.
ROOT...
THIS ARTICLE APPLIES TO:
Knowledgebase - All versions
ISSUE DESCRIPTION:
End user logs into customer facing portal and performs a search and results are returned. The user clicks on one of the articles and instead of...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
When attempting to log into the KB Admin Control Panel or the Client Portal you receive an error: "Client Error, cannot connect to...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.2 Hot Fix 2
ISSUE DESCRIPTION:
The foreign characters are not showing correctly when using custom tabs due to custom tabs not being localized.
ROOT...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.2
ISSUE DESCRIPTION:
User sessions within the KB Admin Control Panel or the Customer Portal are timing out earlier than the configured timeout period when Customer or...
