Administration

over 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 and newer PROCESS: This article is written with the assumption that migration is the end result however the backup procedures outlined here can be used for any recurring...

5 ratings

over 12 years ago

THIS ARTICLE APPLIES TO: KnowledgeBase 9.0.1 ISSUE DESCRIPTION: Replication Steps Log into Administrative Knowledgebase Portal Go to Reports Select Content Select Articles Select All under the...

0 ratings

over 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 9.0.2 ISSUE DESCRIPTION: After installation of Knowledgebase 9.0.2, when launching a KBPortal site (any Portal Style 4 portal), a server error occurs: Server Error in '/'...

0 ratings

over 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 9.0.2, when installing onto Microsoft SQL Server 2008 ISSUE DESCRIPTION: The Knowledgebase v9.0.2 installer completes but the ECRM databases are not created. Instead, the...

0 ratings

over 12 years ago

THIS ARTICLE APPLIES TO: All Knowledgebase versions PROCESS: Please use the following process to get a copy of the article with the feedback or suggestion. 1. Go to the main Portal Tab. 2. Select the name of the...

3 ratings

over 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 9.0 to 9.0.1 HF 4 ISSUE DESCRIPTION: Steps to replicate condition: 1. Log into Client Portal also known as the Administrative Control Panel. 2. Go to Reports 3. Select ROI 4....

1 rating

over 12 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: How to Use Adsutil.vbs IIS provides a script file named Adsutil.vbs that you can use to obtain or set the passwords of the IUSR and IWAM accounts to or...

1 rating

about 13 years ago

This article applies to: · KnowledgeBase v. 8.2 · KnowledgeBase v. 8.3.2 Symptom: Category subscription overlooks the Article Group settings Steps to reproduce: 1., Login to the ACP and create an Article Group,...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: Login to the KB Admin Control Panel. Click on the Portal tab. Select the appropriate Portal. Click “Configure” in Website Integration. Copy the url...

6 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 Hotfix 3 ISSUE DESCRIPTION: Steps to replicate the issue: 1. Log in to Admin Panel 2. Go to Reports 3. Select Articles 4. Set Criteria 5. Author: Select a couple...

1 rating

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