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THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: When trying to upload/download attachments from the KB Admin Control Panel or Customer Portals an HTTP 500 error occurs. Generally with this message: Response object error...
THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Unable to add Knowledgebases to the system. ROOT CAUSE: ASP.NET Error when installing Knowledgebase on Domain Controller. SOLUTION OR WORK AROUND: The minimal set of...
THIS ARTICLE APPLIES TO: Knowledgebase version 9.0.1 before Hot Fix 3. ISSUE DESCRIPTION: ATR emails which contain certain characters ({}[]<>) are not sent from Portal Style 4 portals and no error is presented to notify the user that the...
Applies to Knowledgebase all versions About WebFile Manager The Web File manager enables the storage of common, or frequently used images, or files, and provide a reference to them in the Knowledgebase Articles. To access the Web File manager,...
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 HotFix 4 and later. ISSUE DESCRIPTION: Replication Steps: 1. Log into the Knowledgebase administrative website. 2. Select Portal tab. 3. Select Ad Manager. 4. Create a New Advertisement and save. 5....
THIS ARTICLE APPLIES TO: Knowlegebase 8.3.2 HF 1 and 2 ISSUE DESCRIPTION: Adding an invalid color to the color picker then clicking clone style breaks the color picker completely and it no longer functions for that customer portal. ROOT CAUSE:...
How To's Title: Adjusting Text Size in the KB Portal This Article Applies To: All versions of Knowledgebase Process: For articles created by uploading non-HTML files (examples PDF/Word documents); the font type, style, and size are defined in...
THIS ARTICLE APPLIES TO: Knowledgebase 9.0.1.82.2 ISSUE DESCRIPTION: When viewing article management all of the articles reflect one author. After examining the articles individually by drilling into the articles, it is discovered that the...
THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 Hotfix 3 ISSUE DESCRIPTION: Description: An admin was unable to change the external users password if the password they chose contained an alphabetical string. They were still able to change it to a...
THIS ARTICLE APPLIES TO: Knowledgebase 9.1 HF1 and patch 1 ISSUE DESCRIPTION: While creating articles with Apostrophe symbol in the article title, the apostrophe will get duplicated after creation and will get increased in each of the newer...