The installation and configuration manual for 8.3.2 for the Bulk Import Utility also works for 9.0.1 per the product group. Only server administrators are recommended to use this tool. You can click here to get it.
Please call...
This applies to Knowledgebase 9.0.1 and later.
This behavior is by design.
In 9.0.1, the product design is only the v1.0 (v1.0 = The first time when the article goes Live). Only this version is shown in the Latest Articles.
To...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
The message “Page cannot be displayed” or “Page not found” is received when a user attempts to access an article from a Portal that has a...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
PROCESS:
Overview:
Sometimes there is a need to create a link to an actual category in the Knowledgebase. Copying the links will not yield the desired results....
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
Error when trying to view published documents in the KB Admin Control Panel:
"Page Cannot Be Displayed"
ROOT...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
Internal Users (authors/editors/approvers) cannot view or create articles.
ROOT CAUSE:
In nearly all cases where an Internal User...
THIS ARTICLE APPLIES TO:
Knowledgebase versions 8.3.x and earlier.
ISSUE DESCRIPTION:
Articles created in Microsoft Office can't be converted to HTML inside the Knowledgebase.
ROOT CAUSE:
Microsoft Office...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.0.41
ISSUE DESCRIPTION:
When the category links are clicked in the Category Pane of the Customer Portal, the following error occurs:
System.NullReferenceException:...
THIS ARTICLE APPLIES TO:
Knowledgebase version 7.0 and later
PROCESS:
It is not possible to prevent individual articles from appearing in the Hot Topics or Latest Articles sections. However, you can customize the way...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
If the article title is blank it cannot be edited as there is nothing to click.
ROOT CAUSE:
Since there is no title to click,...
