This Knowledgebase (KB) article applies to KB versions 7.0 through KB 8.3.2 Hotfix 4
The Visitors Report in Knowledgebase has always used Portal Sessions to calculate the number of visits to Portal Style 1, 2, or 3 portals. Sessions...
This article applies to Knowledgebase 8.1.X and later. For older versions of Knowledgebase please see article 2809
The Knowledgebase application uses a noise word list. There noise files are located in "Disk...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.2 Hotfix 3
ISSUE DESCRIPTION:
The Customer Portal takes 20-60 seconds to load when Search Cloud has been enabled in the Admin Control Panel for the...
THIS ARTICLE APPLIES TO:
Knowlegebase 8.3.2 HF 1 and 2
ISSUE DESCRIPTION:
Adding an invalid color to the color picker then clicking clone style breaks the color picker completely and it no longer functions for that...
THIS ARTICLE APPLIES TO:
Knowledgebase all versions
PROCESS:
How to create a New Subscriber
Note: You must be granted the Add Article Subscription permission to create a new Subscriber.
To Create a New...
THIS ARTICLE APPLIES TO:
Knowledgebase versions:
9.0
9.0.0.70.1
9.0.1.82
9.0.1.82.1
9.0.1.82.2
ISSUE DESCRIPTION:
In Firefox or Chrome browsers, when viewing the "Search Tips" page of a...
THIS ARTICLE APPLIES TO:
Knowledgebase version 9.0.1 before Hot Fix 3.
ISSUE DESCRIPTION:
ATR emails which contain certain characters ({}[]<>) are not sent from Portal Style 4 portals and no error is...
THIS ARTICLE APPLIES TO:
Knowledgebase all versions
PROCESS:
To Edit External Users
1.
From the Portal page, click External Users option. The External Users Home page is displayed.
2.
Select the Department...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.0.x and earlier.
PROCESS:
In Knowledgebase 8.1.X and newer, the Autonomy Search Engine binds to the IP address and it is not reccommended that you change the IP address...
THIS ARTICLE APPLIES TO:
Knowledgebases that have been upgraded to 9.0 and later from 8.0.X
ISSUE DESCRIPTION:
Steps:
1. Log in to Admin Portal
2. Go to External Users
3. Locate a user
4. Change the external user...
