THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
Recipents are recieving duplicate emails from the Knowledgebase.
ROOT CAUSE:
Multiple Knowledgebase Applications running on load...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase prior to 9.0
ISSUE DESCRIPTION:
Windows Server 2008 is not a supported platform, for any version of Knowledgebase prior to version 9.0.
ROOT...
THIS ARTICLE APPLIES TO:
All Versions of Knowledgebase
ISSUE DESCRIPTION:
After initial creation of a Workflow it may appear to be unavailable for use with your Knowledgebase, as by default it will not be displayed in...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.x and prior.
ISSUE DESCRIPTION:
Microsoft Office files do not convert to HTML after a server reboot.
ROOT CAUSE:
The "convertToHtml.dll"...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
End users are not receiving Knowledgebase subscription mails.
ROOT CAUSE:
Knowledgebase may not be configured correctly or the...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
Links within subscription emails do not work correctly.
ROOT CAUSE:
The URL link that is inserted is not...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.x
ISSUE DESCRIPTION:
Updating an older version of Knowledgebase to 8.x prevents Administrators from deleting Internal Users.
ROOT CAUSE:
SOLUTION OR...
THIS ARTICLE APPLIES TO:
Knowledgebase version 7.0 and later.
PROCESS:
Follow the steps below to migrate your SQL Server from the Application Server to its own server:
Important Note 1: This article is intended for...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase prior to verion 8.3.2.
ISSUE DESCRIPTION:
You're on the following step of the upgrade process.
IMPORTANT! This step will vary based on the version you are...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
PROCESS:
1. Log in to the KB Admin Control Panel
2. Click on the Administration tab
3. Click on Internal Access Profile
4. Ensure that Custom Message is checked...
