Portal

over 6 years ago

Instead of using the default KB portal address assigned by Moxie, such as client-portal.kb.net, you can implement a custom domain such as help.company.com when using Knowledge version 10. A custom domain helps reinforce your brand...

3 ratings

about 7 years ago

THIS ARTICLE APPLIES TO: Knowledgebase Version 8.x ISSUE DESCRIPTION: The Export Portal command sometimes hangs on a specific Portal and fails to complete so it stays in the 'pending' mode, and blocks any further...

1 rating

over 8 years ago

THIS ARTICLE APPLIES TO: This issue affects Moxie Knowledge versions 9.2, 9.3 Hot Fix 1, 9.4 and 9.4 Hot Fix 1. It does not affect customers on version 9.4 Hot Fix 2. ISSUE DESCRIPTION: Visitors using Internet...

1 rating

almost 11 years ago

THIS ARTICLE APPLIES TO: Knowledge Spaces internal user or administrator PROCESS: In order to use the Glossary function, the portal must be configured correctly. Place a checkmark in the box next to...

1 rating

about 11 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: Knowledgebase uses the IIS SMTP Server settings to send notification emails to users of the system. If users are not receiving notification emails it is...

0 ratings

almost 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 9.X which were upgraded from a previous version ISSUE DESCRIPTION: After upgrading from a previous version of Knowledgebase to Version 9.0 or higher the User Activity Report does...

1 rating

about 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 9.0.1.X and newer PROCESS: What is a site map? A site map (or sitemap) is a list of pages of a web site accessible to crawlers or users. It can be either a document in any form...

0 ratings

over 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 9.0 through 9.0.1 Hotfix 4 ISSUE DESCRIPTION: Article links to Social Media sites (Facebook, Twitter, Digg, Delicious) do not open the linked article correctly. ROOT...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: KB 9.0.1.X ISSUE DESCRIPTION: In the Knowledgebase application, there is an option to localize the customer portal. As per the "nGenKB901WhatsNewguide" localizing the...

0 ratings

about 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 thru KB 8.3.2 hotfix 4 ISSUE DESCRIPTION: Administrator should have the ability to go to portal snap-in utilizing Portal Style # 2 portal and not receive an error. Repro...

0 ratings

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