THIS ARTICLE APPLIES TO:
Knowledgebase 9.0 Thru Knowledgebase 9.0.1 hotfix 2 patch 1 installed on Windows 2008 operating system
ISSUE DESCRIPTION:
Steps to replicate issue:
1. Log into to the Knowledgebase...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent.
ISSUE DESCRIPTION:
When looking at the Proactive Statistics page, no Application Servers are listed and no sites are being monitored.
ROOT...
THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent version 8.10.431
ISSUE DESCRIPTION:
After upgrading from from CIM Channels NetAgent version 8.10.431 to 8.30.478, there is an error message presented when logging into...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent.
PROCESS:
Follow these steps to enable User Dumps:
Please download and install “Userdump” from the URL...
The attached PDF file contains the Moxie Software recommended network guidelines for Moxie Channels NetAgent (chat). Please review this document if you are experiencing network lag during chat as it can provide insight into whether...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent.
ISSUE DESCRIPTION:
The Page can't be Found Error is received when attempting to log in to the Moxie Channels Web Administrator:
ROOT...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
PROCESS:
The admin log is in an .xml file (naadminxxxxx.xml) which captures all SOAP requests and responses placed from the Admin console to the server and back....
THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent version 8.3.2 (Chat)
ISSUE DESCRIPTION:
The 'Exit' button in the chat portal would be slightly misaligned from the 'Copy' and 'Paste' buttons when using browsers Internet...
THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent version 8.1
ISSUE DESCRIPTION:
An Administrator attempts to run a Database cleanup using the 60 minute timer.
Database cleanup will continue to run after the 60 minute...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels.
PROCESS:
Moving Moxie Channels to a new IP Address will require a new License Key to be generated.
Go to http://support.moxiesoft.com.
Log in with your...
