THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent.
ISSUE DESCRIPTION:
Individual Agent is unable to add or remove words from their Spell Check dictionary in Agent Client.
Note: Agents can access this...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent 'On Premise' instances.
PROCESS:
When webpages in NetAgent cannot be accessed, a ‘friendly’ error message similar to the one below is displayed by...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent.
PROCESS:
If the email search page is blank, make sure CIM is using the proper URL in the admin.
1. In the admin, select System
2. Select...
THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent version 7.0
ISSUE DESCRIPTION:
The recommended JAVA Version for Moxie Channels NetAgent version 7.x is Sun JRE 1.50_x
ROOT CAUSE:
SOLUTION OR WORK...
THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent version 7.0 and later.
PROCESS:
Adding a desktop shortcut icon can reduce the number of clicks an Agent must make to launch the Agent Client.
In Internet Explorer,...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent (Agent Client)
PROCESS:
To delete or edit the user dictionary file, locate the userdic.tlx file on the Agent's hard drive. Customer words can be added by...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent (Chat) prior to 8.3.2
ISSUE DESCRIPTION:
Customers using Internet Explorer 8 cannot respond to Agents. The Customer Response Pane is collapsed and...
THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent version 7.0 (Chat) and later.
ISSUE DESCRIPTION:
When customers attempt to generate a chat request during off hours, they receive the 'Invalid login attempt' page instead...
THIS ARTICLE APPLIES TO:
Moxie Channels NetAgent version 8.0
ISSUE DESCRIPTION:
The recommended JAVA Version for Moxie Channels NetAgent version 8.x is Sun JRE 1.50
Important: Sun JRE 1.5.11 is required for agents using...
THIS ARTICLE APPLIES TO:
All versions of Moxie Channels NetAgent (Chat).
ISSUE DESCRIPTION:
Customers are not seeing web content pushed from the Agents after the initial push. For instance, if an Agent pushed...
