THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.2.x
ISSUE DESCRIPTION:
When port scanning is active, AutonomyHTTPFetch.exe uses 100% of the CPU in your Knowledgebase application server.
ROOT CAUSE:
Port...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.2
ISSUE DESCRIPTION:
After installing the Bulk Import Utility and running it, the following errors are encountered:
"System.no reference. no exception. Object...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.1 and later.
ISSUE DESCRIPTION:
Unpublished articles do not expire.
ROOT CAUSE:
This is by design. Articles can only expire if they have been...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.2
ISSUE DESCRIPTION:
When accessing the article Properties link in Article Management, Internal Users receive a blank page and cannot see the article properties....
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
Entering the license key into the Knowledgebase Registration Utility results in the message: “An error occurred registering the key. Cannot...
THIS ARTICLE APPLIES TO:
Knowledgebase 8.0.4 and above.
PROCESS:
All Internal Users have an Internal Access Profile attached to their user accounts. The Internal Access Profile defines permissions to access or restrict...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.2
ISSUE DESCRIPTION:
When one of the following tasks are run:
KBArticleTransfer
UpdateArticleStatus
KBArticleUpdate
KBTemplateTransfer
KBUpdateEmbededChildContent...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.2 Hot Fix 2
ISSUE DESCRIPTION:
When the Article Template Transfer button is clicked, nothing seems to happen.
ROOT CAUSE:
This issue is due to a conflict...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.3.2
ISSUE DESCRIPTION:
When editing the External Access Profile for an Active Directory imported External User, the new settings will not save.
ROOT...
THIS ARTICLE APPLIES TO:
Knowledgebase versions 8.3.x through 9.0.0.71.1
ISSUE DESCRIPTION:
When a new version of a Published article is created, it still shows up as "Published" on the Article Management page...
