Administration

over 10 years ago

In portal style 2, when configuring the browse tab, there is a button “Browse Options”. Under browse options there is the option to display most popular articles, display uncategorized articles and limit the number of articles...

68 ratings

over 11 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Use the following steps when installing Instant Publisher: Download Instant Publisher from the Home tab of the KB Admin Control Panel (in the Download...

0 ratings

over 11 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 7.x PROCESS: Follow these steps to run the ToolAspToAspx tool during an upgrade from Knowledgebase 7.x to version 8.x if instructed by Moxie Software Product Support....

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over 11 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 8.1.1 through 8.3.2 HotFix 1 ISSUE DESCRIPTION: When importing External Users with the Bulk Import Utility, an error is encountered: ERROR [23000] [Microsoft][ODBC SQL Server...

0 ratings

over 11 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: Prior to applying a hotfix or service pack (or ANY patches, updates, etc) to your Knowledgebase Application Server, perform the following steps to backup...

0 ratings

over 11 years ago

This article applies to Knowledgebase 9.0 and later. The Feedback Report in Knowledgebase 9.0 and greater returns both Portal and Article Feedback supplied by logged in External Users and non-logged in users. Fields of the...

0 ratings

over 11 years ago

THIS ARTICLE APPLIES TO: Knowledgebase - All versions ISSUE DESCRIPTION: This was encountered when installing 9.0.1 however it can happen with any version of Knowledgebase during the install of BCL Magellan. BCL...

0 ratings

almost 12 years ago

Channels 9.1 General Availability Plan The following is the Channels 9.1 General Availability plan for new installations and upgrades: Date On Premises On Demand July 16 · General Availability for New Installations · ...

0 ratings

about 12 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: If the Knowledgebase system is dedicated hosted or the Knowledgebase system is hosted on premises (not by Moxie Software) do the following: 1. Log in...

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about 12 years ago

In Personalized Portals on Knowledgebase 8.3 instances, the following is visible on the home page: Hot Topics Latest Articles Top 10 Frequently Asked Questions Top Favorite Articles When selecting the “Personalization” tab at...

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