THIS ARTICLE APPLIES TO:
Knowledgebase all versions
PROCESS:
Steps to resolve this:
1. An administrator must log in to the Knowledgebase Admin Panel
2. Go to the Administration Tab
3. Go to Internal Users
4. Identify...
THIS ARTICLE APPLIES TO:
Knowledgebase 9.0 fresh installs.
ISSUE DESCRIPTION:
After installation, the ecrmLogs database does not exist on the SQL Server. An error will be found in the logs indicating that...
THIS ARTICLE APPLIES TO:
Knowledgebase 8.1.1 and later
ISSUE DESCRIPTION:
Step to replicate this issue:
1. Log into Knowledgebase Administrative Control Panel
2. Select the Administration tab
3. Now...
THIS ARTICLE APPLIES TO:
Knowledgebase all versions
ISSUE DESCRIPTION:
After deleting the following registry keys
· HKEY_CLASSES_ROOT\CLSID\ {0D43FE01-F093-11CF-8940-00A0C9054228}
· ...
THIS ARTICLE APPLIES TO:
All KB versions from 8.1.1 up to KB 8.3.2 hotfix 1
ISSUE DESCRIPTION:
KB Admin Config tool fails to create Admin portal and Autonomy folders for searching this applies to all KB...
THIS ARTICLE APPLIES TO:
Knowledgebase all versions
ISSUE DESCRIPTION:
Measures to prevent SQL Injection
ROOT CAUSE:
SOLUTION OR WORK AROUND:
This document provides few recommendations to...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase.
ISSUE DESCRIPTION:
After a database restore of the KB application from backup, it is possible for the Microsoft SQL user 'kbadmin' to become detached from the...
THIS ARTICLE APPLIES TO:
Knowledgebase version 8.2 prior to Hot Fix 2.
ISSUE DESCRIPTION:
It is not possible to give an Internal User permission to only run a Feedback Report. They will also have the ability to delete...
THIS ARTICLE APPLIES TO:
Knowledgebase 7.0.1 and later
PROCESS:
The purpose of this article is to describe the functionality of the User Summary Report.
AFFECTED SYSTEMS & USERS:
The User Summary...
THIS ARTICLE APPLIES TO:
Knowledgebase version 7.0 and later
PROCESS:
This article provides details regarding the Scheduled Tasks in use by Knowledgebase.
AFFECTED SYSTEMS & USERS:
The following is a...
