Content

over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: When attempting to upload a file to Knowledgebase (in the Web File Manager, Attachment Library, or as an article), you receive the message...

5 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: The import of documents with security settings and/or macros will fail. The upload process will eventually time out. ROOT...

0 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Articles do not appear in the Customer Portal. ROOT CAUSE: Articles will only appear in the Portal if they are in the...

0 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: An error is generated when entering data into the Synonym Engine. ROOT CAUSE: The synonym data file only allows 50...

0 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 8.2 ISSUE DESCRIPTION: If a new version of an article which uses Cyrillic characters (e.g. an article in Russian), the characters are displayed as question marks...

0 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 8.0.3.11.2 ISSUE DESCRIPTION: Translation error on the German version of the KB Admin Control Panel: The translation of “Add to Attachment Library” occurs when you have...

0 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 ISSUE DESCRIPTION: During installation of Knowledgebase version 8.3.2, a component (Magellan) is installed to allow for display and conversion of PDF documents. If...

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over 13 years ago

The WYSIWYG editor (which is the online editor in Knowledgebase 8.3.2) supports HTML 3.x. This has resulted in the use of deprecated tags and other HTML oddities in this version of the WYSIWYG editor, and is one of the reasons why...

0 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase ISSUE DESCRIPTION: A custom HTML template with multiple sections has been created. However, when an article is created with the template, the template code and/or...

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over 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 8.x and later. PROCESS: To schedule an article to publish at a future time: From within the KB Admin Control Panel, select the article you wish to schedule. Click New...

0 ratings

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