Moxie is aware of and monitoring the activities surrounding the Meltdown and Spectre vulnerabilities. Protecting our customer assets is always a top priority at Moxie. Our operations and security teams are carefully following the...
Moxie has made a strategic decision to migrate some components of our infrastructure platform to Amazon Web Services (AWS). This decision will provide infrastructure improvements and scalability to continue to deliver fast, secure...
Knowledgebase 9.x customers that are hosted within Moxie's Cloud Services may request a data export for a variety of reasons. If you are interested in requesting a data export, or have additional questions about data exports, please...
As part of an update to our cloud infrastructure, Moxie will be migrating IP addresses associated with Moxie’s Hosted Cloud Services. We’ve addressed some of the common questions about the IP migration in this article, but please...
THIS ARTICLE APPLIES TO:
Knowledgebase version 9.0.1 Hot Fix 1 and later Portal Style 4 only.
PROCESS:
To effectively eliminate the session time out for Portal Style 4 customer portals, we have included a new feature...
THIS ARTICLE APPLIES TO:
Knowledgebase version 9.0 and earlier.
ISSUE DESCRIPTION:
Buttons in the Online Editor bar are grayed out or do nothing. Similarly, Spell Check and Anchor buttons do not work.
ROOT...
Covered Application Services
This policy applies to application data for Moxie’s Chat, Email, Concierge and other application services with the exception, as noted below, of Moxie’s Knowledgebase application service.
18 Month...
THIS ARTICLE APPLIES TO:
Knowledgebase versions 9.0.1, 9.0.2, 9.0.3, 9.1, 9.2 and 9.4.
ISSUE DESCRIPTION:
Administrators receive the following error message when creating or editing an article, forum, or wiki...
All servers which are used for Moxie services/databases need to be synced to the same time server. If they are, then any Leap Year, Day, or Second will not affect the system.
If you have trouble performing these steps, or have...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
PROCESS:
By creating a host name for a Portal, domain names can be created for the Portal, so it is not necessary to use the entire Portal URL.
Example
Add...
