THIS ARTICLE APPLIES TO:
Knowledgebase 8.1 and later
ISSUE DESCRIPTION:
There are two common reasons why the Visitor Report may not display the correct data.
The Knowledgebase Scheduled Tasks could not start.
The...
THIS ARTICLE APPLIES TO:
Knowledgebase 8.3.2 Hotfix 4
ISSUE DESCRIPTION:
After upgrading to 8.3.2 Hotfix 4 or patch 1, the search report in the administration panel returns 0 results everytime
Steps to...
Attachment Library
The Attachment Library section of the Content tab provides the necessary interface to upload and manage files intended to serve as article attachments.
You can add video and audio files to an article to enhance...
THIS ARTICLE APPLIES TO:
Knowledgebase versions 8.0.x (or earlier) to 8.1.1 (or later)
ISSUE DESCRIPTION:
If you have been using a version of Knowledgebase prior to 8.1 and use the Synonym Engine feature, you are...
THIS ARTICLE APPLIES TO:
Knowledgebase All Versions
ISSUE DESCRIPTION:
After creation of a new knowledgebase in the administrative user interface, logging out and then attempting to log back in the error message MAXKBS...
The workflow editor ensures article content is valid and is being presented in a uniform fashion along each stage when the article is being created and edited for content accuracy. The workflow editor provides a series of steps in...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
ISSUE DESCRIPTION:
When creating a Glossary Term in the Admin Panel, a pop up error occurs in the browser:
Followed by another error:
ROOT...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
PROCESS:
Note: To link between articles, the article ID# of the target article needs to be known.
To link to another article please follow these steps:
Within...
THIS ARTICLE APPLIES TO:
Knowledgebase version 9.0.1.82.3 and 9.0.1.82.4, when using portal style 4
ISSUE DESCRIPTION:
For Portal Style 4 when the Suggestion Notification Email function is enabled, the...
THIS ARTICLE APPLIES TO:
All versions of Knowledgebase
ISSUE DESCRIPTION:
When knowledgebase names include numerals, the sort order appears broken if the list contains more than nine items. Here is...