Content

over 11 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 8.x ISSUE DESCRIPTION: Despite being searched multiple times, older articles are not displayed under the Hot Topics section. ROOT CAUSE: The Date Range for...

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over 11 years ago

THIS ARTICLE APPLIES TO: Knowledgebase versions prior to 8.1 ISSUE DESCRIPTION: Search results are not presented with the anticipated order IE: in order of content weight on customer facing portals where Article Group...

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over 11 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: While it is not possible to set the expiration date of multiple articles at once, it is possible to set an expiration date for published articles one at a...

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over 11 years ago

THIS ARTICLE APPLIES TO: Knowledgebase – All Versions ISSUE DESCRIPTION: Occasionally administrators or Knowledgebase (KB) customers require a bulk export of all their articles as stand-alone files from there hosted KB...

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over 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 thru 9.0.1 hotfix 4 PROCESS: To use an email from Microsoft Outlook as content of an article by uploading it in the Knowledgebase tool follow the below steps. 1. In...

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over 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase all versions ISSUE DESCRIPTION: After importing non-English glossary terms, language specific accented characters are not appearing, but are replaced by question marks...

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over 12 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase PROCESS: Occasionally a Knowledgebase Administrator will contact Moxie Software to ask how to identify which Internal User deleted a particular article. There is...

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over 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase all versions ISSUE DESCRIPTION: Setup and use Knowledgebase Instant Publisher in a Windows environment. ROOT CAUSE: Ready to publish knowledgebase articles from your...

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over 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 hotfix 4 upgraded from previous versions ISSUE DESCRIPTION: There is a default style applied to the article content in the Customer portal. If the user does not want the...

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over 12 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 9.0 and later. ISSUE DESCRIPTION: When clicking a hyperlink within an article, an Oops error is encountered. ROOT CAUSE: In Knowledgebase version 9.0, the...

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