Knowledge

about 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase version 8.3.2 Hot Fix 4 ISSUE DESCRIPTION: The formatting or style applied in the article content area of the Admin Panel shows differently when viewed in Customer...

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about 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase 8.3.2 Hot Fix 4 ISSUE DESCRIPTION: After running the KBUpdateEmbededChildContent schedule task, the parent article content displays article template coding when the article is...

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over 13 years ago

THIS ARTICLE APPLIES TO: Knowledgebase Version 9.0 and later. ISSUE DESCRIPTION: Some Knowledgebase Administrators have contacted Moxie Support to ask why their Portal Feedback widget does not generate an email...

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over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Article Subscriptions do not send automatically. They only send when manually submitting them via the "envelope icon" in the article's...

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over 13 years ago

THIS ARTICLE APPLIES TO: All Knowledgebase versions ISSUE DESCRIPTION: Days in Workflow email notifications are sent from email address system@knowledgebase.net instead of the email address configured under System...

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over 13 years ago

THIS ARTICLE APPLIES TO: Administrators of all versions of Knowledgebase and Moxie Channels NetAgent who need to supply Moxie Software Support with Event Viewer logs. PROCESS: From the Event Viewer, it is possible to...

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over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Moxie Software Knowledgebase PROCESS: 1. On the computer where the KB Admin component is installed, from Start, All Programs, nGenera, click KB Registration. The KB License...

1 rating

over 13 years ago

THIS ARTICLE APPLIES TO: Anyone using shared hosted instances of Knowledgebase. ISSUE DESCRIPTION: How does someone on a shared hosted Knowledgebase determine their product version? ROOT CAUSE: Users,...

0 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. PROCESS: In most cases, a smart host is simply another SMTP server with permission to relay outgoing email messages from other internal SMTP servers directly to...

0 ratings

over 13 years ago

THIS ARTICLE APPLIES TO: All versions of Knowledgebase. ISSUE DESCRIPTION: Customers who have subscribed to Knowledgebase articles are not receiving email updates. ROOT CAUSE: This can be caused by two...

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